Technical Support & Helpline

We firmly believe in dealing with our clients on an individual basis. That way, each client gets exactly the system that they require. Music4Uonline is simple, robust and effective but still comes with a complete backup package. This ensures that clients get the most from their systems.

We have a dedicated client-services department who can advise on any aspect of your system. They will also handle upgrades and carry out courtesy calls.

Our studio team are available to answer any queries about music selection. They are also responsible for maintaining the database and ensuring that it is complete and up-to-date.

The profilers are technically part of the studio team. They create and update the 'default playlists', and also compile customised profiles when needed.

We have a network of engineers across the UK. They carry out jobs ranging from setting up machines to full sound system installations. They are also available for repair and maintenance work if required.

We also work with a network of recording artists and studios to provide advert production services. Outsourcing this activity enables us to offer the widest possible range of voices and accents. That way we can be sure of sourcing one to suit the needs of every client.

These departments and services can all be contacted or accessed through the main office switchboard: +44 (0) 1324 711011. This is open between 9am and 5:30pm, Monday to Friday.

In addition to the above, we also offer a manned helpline from 9am - 9pm, 7 days. The operators will endeavour to fix any issue or problem that you may have. The helpline number is only available to clients. It can be found in various locations: in your original welcome email; in the top right-hand corner of this site after you have logged in; on the front of machines supplied by us.