We firmly believe in dealing with our clients on an individual basis. That way,
each client gets exactly the system that they require. Music4Uonline is simple,
robust and effective but still comes with a complete backup package. This ensures
that clients get the most from their systems.
We have a dedicated client-services department who can advise on any aspect of
your system. They will also handle upgrades and carry out courtesy calls.
Our studio team are available to answer any queries about music selection. They
are also responsible for maintaining the database and ensuring that it is complete
The profilers are technically part of the studio team. They create and update
the 'default playlists', and also compile customised profiles when needed.
We have a network of engineers across the UK. They carry out jobs ranging from
setting up machines to full sound system installations. They are also available
for repair and maintenance work if required.
We also work with a network of recording artists and studios to provide advert
production services. Outsourcing this activity enables us to offer the widest possible
range of voices and accents. That way we can be sure of sourcing one to suit the
needs of every client.
These departments and services can all be contacted or accessed through the main
office switchboard: +44 (0) 1324 711011. This is open between 9am and 5:30pm, Monday
In addition to the above, we also offer a manned helpline from 9am - 9pm, 7 days.
The operators will endeavour to fix any issue or problem that you may have. The
helpline number is only available to clients. It can be found in various locations:
in your original welcome email; in the top right-hand corner of this site after
you have logged in; on the front of machines supplied by us.